ITSM

Every ticket triaged,
before your team logs in.

Sipnov's ITSM agents sit inside the service desk you already run and handle the work that eats a service desk's day: triage, diagnosis, change risk, and knowledge capture.

In development
The service desk, staffed by agents

Four disciplines, the ones that actually eat your day.

Built around the ITIL practices that generate the most ticket volume and the most CAB overhead — not a generic chatbot bolted onto your queue.

01
Triage
Reads every inbound ticket, classifies it against your priority matrix, dedupes against open incidents, and routes it to the right queue — before a human ever opens it.
02
Resolver
Works L1/L2 tickets against your knowledge base and runbooks — password resets, access requests, known-error fixes. Executes what's pre-approved; drafts the rest for a human to approve in one click.
03
Change
Reads the change request, checks it against the CMDB and the CAB calendar, flags conflicts and blast radius, and drafts the risk assessment — so CAB reviews take minutes, not a weekly meeting.
04
Knowledge
Turns every resolved ticket into a candidate knowledge article, flags stale or contradicting KB content, and keeps your self-service portal able to actually answer things.
What changes on the floor

Not a dashboard — a different Monday morning.

/01
Faster time-to-resolution on the tickets that shouldn't take a human 20 minutes to triage.
/02
A CAB that reviews finished risk assessments instead of writing them live in the meeting.
/03
A knowledge base that reflects what actually got fixed last week, not last year.
/04
A CMDB that stays accurate because every change updates it automatically.
Where it runs

Works inside the service desk you already run.

Sipnov doesn't ask you to migrate your ITSM platform. Agents connect through the APIs you already have and act inside your existing queues, CMDB, and change calendar.

Who it's for

Built for the people who own the queue and the calendar.

Service desk leaders
Cut the backlog
Auto-triage and auto-resolve the L1 volume that's burying your team — without adding headcount.
Change & release managers
Make CAB fast again
Risk-assessed, CMDB-checked change records ready before the meeting starts, not during it.
CIO / IT operations
Hit your SLAs
Faster MTTR and a cleaner audit trail, without growing the service desk to get there.

Ready to see it triage your queue?

Pilot conversations, custom builds, and partnerships.